Privacy Policy
Last updated: September 2026
Our commitment to data protection
We treat protection of your personal data as a governance obligation, not merely a compliance requirement. This policy is framed around the Digital Personal Data Protection Act, 2023 (India), and applies to your use of our website, registration and onboarding, funding coordination, KYC verification, and support interactions.
Our role as Data Fiduciary
FAB Capital acts as a Data Fiduciary for the personal data you provide. Lending partners, KYC/verification vendors, and technology service providers who process data on our behalf act as Data Processors, bound by contractual confidentiality and security obligations.
Lawful basis and data minimization
We process your data on the basis of your explicit, informed consent and statutory KYC/regulatory verification requirements, and we collect only what is reasonably necessary for a defined operational, legal, regulatory, or service purpose.
Information we collect
When you register, we collect your name, email address, phone number, and password. Businesses additionally provide company information, financial details, identity/KYC documents, and any documents they choose to upload. Lenders provide institution details and lending criteria.
How we use your information
We use your information to operate your account, review and approve registrations, verify identity and screen for fraud, match business profiles with relevant lending partners, meet compliance and reporting obligations, and communicate with you about your application status.
How we collect your information
We collect information you submit directly at registration and afterward, information from lending or verification partners during the KYC process, and limited technical data (such as cookies and session information) collected automatically while you use the platform.
Anonymity in profile sharing
When a business profile is shared with lending partners, identifying details — company name, contact person, email, and phone — are withheld. Only business/financial information relevant to the funding decision is shared, unless and until you choose to proceed with a specific lender.
Document handling and disclosure
Uploaded documents are only visible to authorized staff reviewing your application and, when you choose to share your profile, the lending partners you are matched with. We may also disclose information to KYC verification vendors, cloud/technology providers, and regulators or courts where legally required — always under confidentiality obligations. We do not sell your personal data, and documents are never shared automatically.
Where your data is stored
Your data is primarily stored in India. Any cross-border transfer of data takes place only where legally permitted and with appropriate safeguards in place.
Data retention and erasure
We retain your account information for as long as your account is active. Where an application reaches a final decision (sanctioned or rejected), the associated account and documents are automatically deleted 30 days after that decision. Documents shared with a lending partner are automatically removed within an hour of being shared. Erasure requests are honored unless we are legally required to retain specific records.
Security measures and cookies
We protect your data with encryption, role-based access controls, authentication, monitoring, and periodic vendor security reviews. We use cookies for sign-in sessions and to protect the platform against automated abuse (reCAPTCHA) — never for advertising.
Your rights and policy changes
You can access, correct, or update your profile information at any time from your dashboard, and request erasure of your account and associated data. We may amend this policy from time to time; the updated version will be posted here with a revised date.
Questions and grievances
Questions about this policy, or requests regarding your data, can be directed to our support team via the Help page. Complaints are handled through our Grievance Redressal process.